HyproGear help centre
A little help. More exploring.
From choosing a drone to finding a compatible battery, get guidance for your gear and help with a HyproGear order.
Find the help you needDelivery & tracking
Find your parcel and understand delivery information.
Returns & refunds
Something not quite right? Find the next steps.
Your gear & first flight
Product choices, compatible parts and getting started.
Contact & order help
Find the right contact route for your HyproGear order.
Keep your details handy
Help with your order
A few details help identify your purchase and explain what happened.
- Your order number and confirmation email.
- The product name and selected options.
- A short description, with photos if useful.
Contact for an existing order
Use the contact details in your original order confirmation. Include the order number, product name and a short description of what you need.
The dedicated HyproGear support address is being confirmed before this website accepts orders.
Bought through eBay? Use the contact-seller option on that original order.
Good to know
Can I place an order here?
Payments and ordering are unavailable in this development preview. You can explore the collection and save a HyproGear bag while the store is being prepared.
How do I choose the right drone?
Compare the control features as well as the camera. A basic direction-return button is different from GPS return-to-home; look for confirmed features on the exact model.
Read our product guidanceWhat should I do if my item has a problem?
Keep your order details and any useful photos, and contact the support route on your original order before sending an item back.
Returns guidanceWhat about a crash or a lost drone?
The existing HyproGear Guarantee describes a discounted replacement scheme with eligibility conditions. Its terms need confirmation before it is offered on this website.
Read the guarantee guidance