HyproGear information
Returns & refunds
Start with your order details. We’ll help you find the right route for a change of mind, a product fault or accidental damage.
Development preview · Final policies and contact details require confirmation before orders open.
Change of mind
The existing policy describes a 14-day window and conditions relating to unused items, packaging and postage. That wording is being reviewed before publication here; this summary does not replace the current policy or limit any applicable statutory rights.
A faulty product
The current policy describes refunds or replacements for manufacturing defects reported within 30 days, with photos or video and order details. The full terms and process still need business confirmation.
Accidental damage or a lost drone
The HyproGear Guarantee is a separate discounted replacement scheme for certain incidents. It is not a promise of a free replacement or an unconditional refund.
Before sending anything back
Contact support first for the correct instructions and return address. The published page does not provide a complete postal return address. Do not use the previous returns portal until its operation has been confirmed.
Bought through eBay?
Open your purchase history and use the return or contact-seller options on that order. Keep the conversation with the original order so its details can be traced.
Existing HyproGear policy reviewed 8 September 2026.
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